FREQUENTLY ASKED QUESTIONS
Call our office at 845-627-2323 and one of our sales associates will set up an account for you. We will need your address (cross street), email address, phone number, billing information, and the name of a contact person. You can also send us an email at [email protected] with the information listed above and a time when you would like to be called.
You can place an order Monday-Friday between 8:45am and 3:30pm by calling our office at 845-627-2323.
Wholesale deliveries are free. All deliveries require a three 10″ cake minimum or a minimum order of $50.
We make deliveries to wholesale customers throughout the metro New York area, including Rockland County and Bergen County. Our trucks are in NYC Monday-Friday. Certain areas have specific delivery days. Please call our office for your delivery days. Your delivery days are determined by what time your business opens and your location.
Any wholesale order can be picked up at our Nanuet, NY location. (You can call in these orders in advance.)
Orders are usually COD (collect on delivery) unless billing terms are set up with our office. If you have pre-set billing terms with us you will sign an invoice upon delivery and pay within 15-30 days depending on the terms.
If you would like to set up billing terms, there is no credit application. We are flexible, and most likely can work with your terms.
Once defrosted, our cakes last 5-8 days in a refrigerator.
Our products can be refrozen up to 2 times. Keep the product in it’s original corrugated freezer box. Most cakes can be frozen up to 3 months in our box. Cheesecakes can be frozen up to 6 months.
Cake slices or whole cakes can be displayed out of the refrigerator most of the day but must be refrigerated over night.
Because mousse cakes are more fragile, they can only be left out for 1 hour. However, we recommend that they are served cold. Mousse cakes taste best when refrigerated until serving time.
General Handling Instructions
When you want to serve our cakes, remove the cake from box and thaw at room temperature. All of our cakes require 4-5 hours in a refrigerator from their frozen state. Layer cakes need to be thawed 2-3 hours at room temperature (from freezer). Cheesecakes and fruit pies can take up to 12 hours at room temperature or overnight in refrigerator to thaw.
Tips and Advice
- If cakes are ordered for an event and the event is cancelled, all cakes and cupcakes can be frozen.
- Keep cakes refrigerated or frozen and you can display a few slices at a time. This eliminates waste.
If you have any questions about handling and serving our baked goods, please call our office at (845) 627-2323.